FAQS

Frequently Asked Questions (FAQs)

1. What types of household and cleaning products does LoopQmallShop offer?

LoopQmallShop offers a wide range of household items, including kitchen utensils, bathroom supplies, and storage solutions, as well as various cleaning products like detergents, disinfectants, and cleaning tools.

2. Are your products environmentally friendly?

We are committed to providing eco-friendly products. Many of our cleaning items use natural ingredients, and we strive to use recyclable or biodegradable packaging materials.

3. How do I choose the right cleaning products for my needs?

Select products based on the surfaces you need to clean and the types of stains. If you're unsure, you can check the product descriptions or consult our customer service.

4. Do your products have an expiration date?

Most cleaning products have an expiration date, typically indicated on the packaging. We recommend using them within the specified period for optimal effectiveness.

5. How can I track my order?

You can log into our website and go to the "My Orders" section to check the status of your order, or contact our customer service for assistance.

6. What should I do if I receive a damaged product?

If you receive a damaged product, please contact our customer service promptly and provide relevant photos so we can assist you with the return or exchange process.

7. Do you offer international shipping?

Currently, we only support domestic shipping. Please stay tuned for updates on potential international shipping options in the future.

8. What payment methods are accepted?

We accept various payment methods, including credit cards, debit cards, and online payment platforms, ensuring a secure and convenient shopping experience.

9. How do I return a product?

If you need to return a product, please contact customer service within 7 days of receiving it to initiate the return process, and follow the return instructions provided. The product must be in unused condition.

10. What are your customer service hours?

Our customer service team is available from Monday to Friday, 9 AM to 6 PM. Feel free to reach out if you have any questions.

For more information, please visit our official website or contact customer service directly. Thank you for choosing LoopQmallShop!